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Could not obtain version info from start service in sum


in SAP Java Application Server you are applying patches via SUM and getting following error:

Error getting the supported web methods. HTTP transport error: Received fatal alert: bad_record_mac

Nov 12, 2014 11:27:11 AM [Error ]: The following problem has occurred during step execution: Could not obtain version info from start service


You have probably activate https access onto Java Server.

Check Log.


If there is any line referring https as seen hier

Nov 12, 2014 11:47:23 AM [Info ]: Port: 50014 is opened and could be used.

Nov 12, 2014 11:47:23 AM [Info ]: Port: 50013 is opened and could be used.

Nov 12, 2014 11:47:23 AM [Info ]: The system can be accessed via HTTPS

… apply this solution.

1) Kill any sapwebdisp process if you use it

2) Disable https usage for SUM in file


by changing lines below. Or simply comment out the line

#/sapstartsrv/httpsconnection = true

/sapstartsrv/httpsconnection = false

3) Repeat SUM from the point it failed

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