SAP Online Portal

Latest SAP News, Solutions, Error Codes, Help Files, Jobs, Documentations, Articles

Could not obtain version info from start service in sum

Case

in SAP Java Application Server you are applying patches via SUM and getting following error:

Error getting the supported web methods.

com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: javax.net.ssl.SSLException: Received fatal alert: bad_record_mac

Nov 12, 2014 11:27:11 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not obtain version info from start service

Solution

You have probably activate https access onto Java Server.

Check Log.

/../../../SUM/sdt/log/SUM/CONFIGURE-SAPCONTROL-CONNECTION-FOR-CI_04.LOG

If there is any line referring https as seen hier

Nov 12, 2014 11:47:23 AM [Info ]: Port: 50014 is opened and could be used.

Nov 12, 2014 11:47:23 AM [Info ]: Port: 50013 is opened and could be used.

Nov 12, 2014 11:47:23 AM [Info ]: The system can be accessed via HTTPS

… apply this solution.

1) Kill any sapwebdisp process if you use it

2) Disable https usage for SUM in file

/…/…/SUM/sdt/param/jump_config.txt

by changing lines below. Or simply comment out the line

#/sapstartsrv/httpsconnection = true

/sapstartsrv/httpsconnection = false

3) Repeat SUM from the point it failed

Leave a Reply

Your email address will not be published.

Related topics

JAR resources in JNLP file are not signed by same certificate

Case You have  SAP PI (Process Integration) in use. During  calling Enterprise Services Builder or  Integration Builder/Directory from local workstation you get an error: “JAR […]

You start the installation without specifying a startup file via SAPINST_CONTROL_URL

Case You are installing a SAP System and cancelled it at any point You receive following message regarding control.xml file and you are asked to […]

Error message M8 782 internal error SMBEW

Case In transaction MR21 in order to change the price of a material in a sales order you select the variant ‘MR21_ALLE_MATERIALIEN_BMKEY_02’. After entering the […]

Exporting and importing sap tables with controlfile

Exporting client In order to export sap tables, create a controlfile (under /usr/sap/trans/bin/controlfile_export) with following content. EXPORT client = 500 file = export_file select * […]

saposcol error illegal instruction core dumped

Case On some OS platform for example AIX, saposcol does not start during starting sap system or following error occurs if you try to restar […]