Could not obtain version info from start service in sum

    Case

    in SAP Java Application Server you are applying patches via SUM and getting following error:

    Error getting the supported web methods.

    com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: javax.net.ssl.SSLException: Received fatal alert: bad_record_mac

    Nov 12, 2014 11:27:11 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not obtain version info from start service

    Solution

    You have probably activate https access onto Java Server.

    Check Log.

    /../../../SUM/sdt/log/SUM/CONFIGURE-SAPCONTROL-CONNECTION-FOR-CI_04.LOG

    If there is any line referring https as seen hier

    Nov 12, 2014 11:47:23 AM [Info ]: Port: 50014 is opened and could be used.

    Nov 12, 2014 11:47:23 AM [Info ]: Port: 50013 is opened and could be used.

    Nov 12, 2014 11:47:23 AM [Info ]: The system can be accessed via HTTPS

    … apply this solution.

    1) Kill any sapwebdisp process if you use it

    2) Disable https usage for SUM in file

    /…/…/SUM/sdt/param/jump_config.txt

    by changing lines below. Or simply comment out the line

    #/sapstartsrv/httpsconnection = true

    /sapstartsrv/httpsconnection = false

    3) Repeat SUM from the point it failed