Why Customer Experience is Everything

and ERP. That’s the ‘O’ data that tells you what’s happening. What’s missing is the ‘X’ data that tells you why it’s happening.” That ‘X’ stands for experience, and that’s where Qualtrics comes in.” “ …

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  • https://news.sap.com/2018/11/bill-mcdermott-sap-select-customer-experience-everything/
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