SAP captured 8.5% of the CRM market in 2017, second behind Salesforce.com Inc.’s 18.8% market share, according to Gartner Inc. Other players include Oracle Corp., Adobe Systems Inc. and International Business Machines Corp. Says Mr. McDermott …

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  • https://blogs.wsj.com/cio/2018/06/06/the-morning-download-sap-ceo-mcdermott-targets-changing-market-for-customer-software/