New Kids in the Customer Interaction Management Space: Zendesk

But most enterprises continued to purchase the two capabilities independently and Oracle ended up sunsetting the combined offer. SAP followed its nemesis by purchasing Wicom. If the company is still offering it as Hybris Service Engagement Center …

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  • http://www.ucstrategies.com/unified-communications-strategies-views/new-kids-in-the-customer-interaction-management-space-zendesk.aspx

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