How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

In this instance, the problem was related to a memory issue on the database server for SAP HANA. We are living proof of the measureable benefits ServiceNow ITOM delivers, more consistently and significantly than reactive solutions unable to respond fast …

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  • https://servicematters.servicenow.com/2018/01/17/servicenow-uses-itom-reduce-p1-p2-incidents-67/
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