Case

During backup of your HANA database you get the following error:

[447] backup could not be completed, [1000002] Allocation failed ;
$size$=536870912; $name$=ChannelUtils::copy; $type$=pool;
$inuse_count$=0; $allocated_size$=0

This an error about memory allocation limit for HANA releases newer than SP5. The main result is that statisticserver may fail.

Additionally you see many errors like:

statisticsserver_<hostname>.3<instance_id>05.rtedump.<timestamp>.<pid>.oom.trc

Solution

1- In the HANA Studio navigation, open the “Administration”-tab of the affected system.

2- In the “Configuration”-view expand the statisticsserver.ini and [] memorymanager.

3- Right-click on “allocationlimit” and choose “change”.

4- Set the value to 10% or even higher, depending on the memory capabilities of your host.

5- Go to the “Landscape”-tab and select “reconfigure service” for the statisticsserver service

6- Repeat the backup.