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Customer Success? Pull The Other Leg

(See my earlier article on Oracle’s anti-customer strategy.) SAP, fresh off a series of massive customer deployment failures, also toed the Customer Success 1.0 line. “We’ve created an environment where it really matters that those go-lives and that …

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  • https://www.forbes.com/sites/jasonbloomberg/2018/02/27/customer-success-pull-the-other-leg/
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